Terms & Conditions mae4 — Your Rights and Responsibilities as a Member of Our Platform

Welcome to mae4. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and mae4 ("Platform", "us") regarding the use of the mae4 website, mobile application, and all services provided by mae4 under the mae4.click domain.

By registering an account or using any part of the mae4 platform, you fully agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not register or use the mae4 platform.

Mae4 reserves the right to amend, add, or remove any part of these Terms at any time. The latest version will always be available on this page with a clear effective date. Continued use of the platform following any changes constitutes your acceptance of the updated Terms.

To register and use mae4's services, you must meet all of the following eligibility requirements before creating an account:

• You are 21 years of age and above at the time of registration. Mae4 takes this age limit seriously and reserves the right to request age verification documents at any time.
• You are an individual acting in your own capacity, not a corporation or business entity acting on behalf of a third party.
• You are not on any gambling exclusion list under any relevant regulatory body.
• You have never been banned or suspended from the mae4 platform before.
• The information you provide during registration is true, accurate, and up to date.

Each individual is only permitted to hold one (1) active mae4 account. Holding multiple accounts is a serious breach of these Terms and will result in all related accounts being suspended and balances forfeited without compensation.

You are solely responsible for maintaining the confidentiality of your account password. Mae4 will not be held liable for any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.

Mae4 accepts the following payment methods for deposits and withdrawals by Malaysian members:

The minimum deposit is RM20 for all payment methods. There is no maximum daily deposit limit for regular members, subject to the limits of the respective payment provider's platform. All successful deposits will be credited to your mae4 account within the timeframe stated above.

For withdrawals, members must verify their identity for the first time before their initial withdrawal is processed. Withdrawals may only be made to a bank account or eWallet registered in the member's own name — transfers to third-party accounts will not be approved under any circumstances.

Standard withdrawals are processed within 15 to 60 minutes. Mae4 VIP members receive priority processing as part of their privileges package. Mae4 does not charge any standard withdrawal processing fees.

Mae4 offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, reload bonuses, and free spins on selected slots. All bonus offers are subject to the following terms:

• Rollover Requirements: Most bonuses require a specified wagering amount before the bonus balance can be withdrawn. The rollover value varies by bonus type and will be clearly stated in the terms of each promotion.
• Timeframe: Bonuses must be used within the stipulated time frame. Any unused bonus will be automatically forfeited upon expiry.
• Betting Limits While a Bonus is Active: Some bonuses impose a maximum bet limit while the bonus is active. Bets exceeding this limit may result in the bonus and any associated winnings being forfeited.
• Eligible Games: Not all games contribute equally toward rollover requirements. Slots typically contribute 100%, while table games may contribute at different rates — refer to the specific terms of each promotion.
• One Bonus at a Time: Only one bonus can be active at a time. If you accept a new bonus while another is still active, the terms of the new bonus will apply.

Mae4 reserves the right to withdraw any bonus if there is reasonable evidence of promotional abuse — including but not limited to using multiple accounts to claim the same bonus, clear bonus hedging, or betting patterns indicating intent to exploit promotions.

All mae4 members are expected to play honestly, responsibly, and with respect for fellow members and the mae4 team. The following are strictly prohibited on the mae4 platform:

• Use of automated software (bots), scripts, or any tools designed to gain an unfair advantage in any game.
• Collusion between players in games that do not permit it — including sharing card information in live games.
• Attempting to exploit technical errors on the platform. Members who become aware of any error or bug in the system are required to report it to mae4 support immediately.
• Bonus hedging solely intended to meet rollover requirements without genuine risk.
• Using another person's information to register or hold a mae4 account.
• Any threatening, offensive, or disrespectful behaviour directed at live dealers or the mae4 support team through any communication channel.

Mae4 continuously monitors gaming activity through automated detection systems and manual reviews. Members found to have breached any of the above rules will be subject to disciplinary action, ranging from an official warning and temporary account suspension to permanent account termination, depending on the severity of the violation.

In the event of account termination due to a breach of these Terms, mae4 reserves the right to forfeit any bonus balances and winnings obtained through means that violate these Terms. For balances representing original deposited funds, an assessment will be carried out by the mae4 compliance team and a decision made at the platform's discretion.

Mae4 provides its gaming platform on an "as-is" basis and works diligently to ensure 24/7 availability. However, there are limitations of liability that you should be aware of:

• Technical Interruptions: mae4 is not liable for losses arising from technical disruptions, server failures, or connectivity issues beyond our control. Should an interruption occur during an active round, mae4 will review the records and refund the wager if the round could not be completed.
• Game Results: All game results are final once a round is completed and confirmed by the mae4 system. Claims relating to game results must be submitted within 24 hours of the relevant round.
• Platform Access: Mae4 reserves the right to modify, withdraw, or restrict access to any game or platform feature at any time without prior notice, where required for technical, legal, or operational reasons.
• Human Error: mae4 is not liable for any bets placed unintentionally by members themselves. Once a bet has been confirmed and accepted by the system, it is binding.

Mae4 takes the protection of members' personal data seriously and operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Below is a summary of how we handle your information:

• Personal information provided during registration — including your name, phone number, and payment details — is stored in systems protected by 256-bit SSL encryption.
• Mae4 does not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent.
• Your data may be shared with approved payment service providers solely for the purpose of processing your transactions.
• You have the right to request a copy of the personal data we hold about you, ask for corrections to any inaccurate information, or request deletion of your data by contacting support@mae4.click.
• Mae4 retains transaction records for the period required under Malaysian laws governing betting and digital finance.

For more detailed information on how mae4 handles your data, please refer to Privacy Policy which is a separate document and forms part of your overall agreement with this platform.

Mae4 is committed to responsible gambling and provides a range of tools to help members manage their playing habits. This goes beyond mere compliance — it is a core value we stand by.

Self-management tools available to all mae4 members include:

• Daily/Weekly/Monthly Deposit Limits: Set your own deposit limits in your account settings. Limits take effect immediately and can be decreased instantly — however, increasing a limit requires a 72-hour waiting period as an added security measure.
• Loss Limit: Set your maximum loss limit per session, daily, or weekly. Once this limit is reached, you will not be able to continue wagering until the set period expires.
• Game Break: Activate a game break for 24 hours, 48 hours, or seven days without needing to contact support. Your account remains active, but all gaming features will be frozen.
• Self-Exclusion: An option to fully self-exclude from the platform for a minimum period of 30 days up to permanent exclusion. Excluded accounts cannot be accessed and will not receive any marketing communications.

If you or someone you know needs help with a gambling problem, please visit our Responsible Gambling us for information on available local support organisations in Malaysia.

Mae4 provides a fair and transparent complaints process to address any disputes that may arise between members and the platform. The following is mae4's official complaints procedure:

1. Step 1 — Contact Support: Submit your complaint to mae4's support team via live chat or email at support@mae4.click, including full details such as your account number, the date and time of the incident, and screenshots where available.
2. Step 2 — Initial Review: The support team will acknowledge receipt of the complaint within two hours and provide a complaint reference number. An initial review will be completed within 24 hours.
3. Step 3 — Investigation: For more complex complaints, mae4's compliance team will conduct a full investigation covering session recording reviews, transaction logs, and relevant system records. This process may take up to five business days.
4. Step 4 — Decision: The official decision will be communicated to the member via their registered account email, accompanied by a clear explanation and, where applicable, the remedial action to be taken.
5. Step 5 — Appeal: If you are dissatisfied with the decision, you have the right to submit an appeal within 14 days. The appeal will be reviewed by mae4 senior management who were not involved in the original decision.

Members may close their mae4 account at any time by contacting the support team. Before termination is processed, all valid balances eligible for withdrawal will be released to the member in accordance with the standard withdrawal procedure.

Mae4 also reserves the right to terminate or suspend a member's account if:

• A member is found to have breached any provision of these Terms.
• A member has provided false information during registration or identity verification.
• There is activity indicating money laundering or financial crime.
• A member commits fraud or attempts to defraud mae4 or other members.
• Accounts that have been inactive for 12 consecutive months with no login activity or transactions.

In the event of an inactive account termination, mae4 will send a notice to the registered email address at least 30 days before any action is taken on the account balance. Members are given the opportunity to reactivate their account or withdraw their balance before the stated date.

Following account termination, all personal data will be handled in accordance with mae4's privacy policy and the provisions of PDPA 2010. Transaction records may be retained for the period required under Malaysian law.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms or the use of the mae4 platform is subject to the exclusive jurisdiction of Malaysian courts.

Mae4 operates within the framework of applicable laws in Malaysia. Members are solely responsible for ensuring that their use of the mae4 platform is permitted under the laws applicable in their region or state.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted to the minimum extent necessary to preserve its original intent, while all remaining provisions of these Terms will continue in full force and effect.

Mae4 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, mae4 will notify members via:

• Email to your registered account address at least seven days before the changes take effect.
• A prominent notice on the mae4 platform homepage during the notice period.
• Update the "Effective Date" and version number at the top of this document.

It is the member's responsibility to read and understand any notified changes. Continued use of the platform after the effective date of any changes will be considered your acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the effective date and withdraw your balance in accordance with standard procedures.

For any enquiries about these Terms or for further clarification on any section, please contact mae4's support team at support@mae4.click. We are committed to responding to all Terms-related questions within 24 business hours.